Course |
Location |
Date |
Start Time |
Open Seats |
UNDERSTANDING COLLISION REFINISHING
This class helps provide Insurance Agents with a clear
understanding of the “Dark Side” of the repair process.
Understanding the number one issue to customers: Paint and
Finish match. The “Paint Factor” class touched on some of the
issues, now its time to be truly Hands On. We will select two
volunteers from the class to get suited up and actually have you
help spray some panels in our Down Draft Paint Booth!! Even if you
had attended the “Paint Factor”, you will receive 2 new credits. |
San Jose |
04/08/09
|
11:00
|
20 |
ETHICAL CONSIDERATIONS OF COLLISION CLAIMS
This class helps Insurance Agents develop a better understanding
of your ethical responsibilities when dealing with your existing
customer's collision claims. The class is designed to provide you
with insight on how to handle ethical-related situations that may
arise when processing a collision claim. The information
presented helps you:
1. Assure fair claims practices are adhered to
2. Improve your understanding of the general auto/collision repair
aspect of property & casualty claims
3. Understand the legal issues involved in collision claims
4. Improve your understanding of how to inspect a vehicle for fraud
prevent
5. Help your policy holders determine the correct coverage.
The knowledge gained by attending this course helps you provide
better services for your customers resulting in improved customer
satisfaction and POLICY HOLDER RETENTION |
San Jose |
05/13/09
|
11:00
|
20 |
UNDERSTANDING PAINTLESS DENT REMOVAL
This class provides Insurance Agents with information to help
them understand how PAINTLESS DENT REMOVAL (PDR)
techniques work, how they differ from conventional repair
techniques, and how they HELP them reduce their SEVERITY on
smaller claims. Live demonstration provided by BRETT from “DIMPLES” |
San Jose |
06/10/09
|
11:00
|
20 |
ETHICAL CONSIDERATIONS OF CLAIMS PRACTICES
This class helps Insurance Agents develop a better understanding
of your ethical responsibilities when dealing with the claims
practices of both insures and insureds.
The information presented helps you:
1. Understand the legal issues involved in claims practices
2. Understand the insurer's responsibilities and duties to an
insured when the insured suffers a loss
3. Understand the duties of an insurer from a legal perspective
4. Assure fair claims practices are adhered to
|
San Jose |
07/08/09
|
11:00
|
20 |
UNDERSTANDING ADVANCE VEHICLE SAFETY SYSTEMS
This class provides Insurance Agents with information as its
relates to the advanced safety systems in today's sophisticated
vehicles. They will learn about Front Air Bags deployment, Side Air
Bags, ABS Brakes Systems, Electronics Navigations and Distance
Speed Control. Live demonstration on Air Bags deployment!
|
San Jose |
08/12/09
|
11:00
|
20 |
ETHICAL CONSIDERATIONS OF FAIR SALES PRACTICES
This class helps Insurance Agents develop a better understanding
of your ethical responsibilities when dealing with existing
customers and prospects. The information presented helps you:
1. Improve your understanding of illegal sales practices in the
insurance industry
2. Evaluate your sales practices
3. Identify and eliminate any potential unethical situations with
your insurers |
San Jose |
09/09/09
|
11:00
|
20 |
IMPROVING INSURED'S SATISFACTION
This class provides Insurance Agents with information to help
create CUSTOMER SATISFACTION and RETAIN CUSTOMERS from
the moment they answer the phone. They will learn how to better
educate their insurers and help set their expectations when they
are involved in an accident.
|
San Jose |
10/14/09
|
11:00
|
20 |
